Privacy Policy Kangbet – Personal Data Protection for Malaysian Players

Kangbet ("we", "Platform") takes player privacy very seriously. This Privacy Policy clearly explains how we collect, process, store and protect your personal information when you register, log in or use any service on the Kangbet platform – including our website and mobile app.

This document is written specifically for the convenience of Malaysian players and serves as a binding agreement between you as the user and Kangbet as the data controller. By registering or continuing to use our platform after reading this policy, you confirm that you have understood and agreed to how we handle your personal data.

Kangbet collects various categories of information depending on how you interact with our platform. Generally, the data collected falls into two main categories:

Every piece of data we collect has a specific, legitimate purpose. kangbet does not use your data for anything beyond what is stated below, unless you provide explicit additional consent:

• Service Provision: To process account registration, verify identity, handle deposits and withdrawals, and ensure the platform runs smoothly.
• Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, money laundering, and platform abuse including multi-account usage.
• Legal Compliance: To fulfil legal obligations including KYC requirements, anti-money laundering (AML) compliance, and reporting to relevant authorities when required by law.
• Service Communications: To send important notifications about your account, transactions, changes to terms, and critical security information.
• Customer Support: To help resolve any enquiries, complaints, or technical issues you encounter more effectively.
• Product Improvement: To analyse aggregated usage patterns in order to improve platform design and overall user experience.
• Marketing Communications: To send promotional information and special offers – but only if you have consented to receive them, and you may unsubscribe at any time.

We follow a data minimisation principle – meaning we only collect data that is strictly necessary for the stated purpose. We do not collect excessive data simply because it may be useful in the future.

Kangbet does not sell, rent or trade your personal data to any third party for their own marketing purposes. We only share your data in the following limited and necessary circumstances:

• Technology Service Providers: Companies that help us operate the platform – such as cloud service providers, payment processors, and security systems – are bound by strict confidentiality agreements.
• Game Providers: Game session information required to integrate third-party games into the Kangbet platform, without exposing your full financial details.
• Legal Requirements: When required by law, court order, or direction from a competent authority. In such cases, we will endeavour to notify you unless prohibited by law.
• Business Transitions: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity – subject to the same or stricter privacy policy.

Kangbet invests seriously in security infrastructure to ensure your data is always protected at the highest level. The following are the key security measures we have in place:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers – the same standard used by leading financial and banking institutions.
• Encryption of data at rest for all sensitive information stored in our database, including KYC documents and transaction records.
• Intrusion Detection System (IDS) that monitors any suspicious activity or unauthorised access attempts in real time.
• Two-factor authentication (2FA) available for all accounts and highly recommended for an additional layer of security.
• Environment segregation where user data is stored in infrastructure isolated from general operating systems, reducing the risk of exposure.
• Regular security audits by independent third parties to identify and address any vulnerabilities in our systems.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. We encourage you to take protective measures on your end as well, such as using a strong password and never sharing your login credentials with anyone.

Kangbet retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Retention periods vary by data category:

• Active account data: Retained for the duration that your account remains active on Kangbet.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax legal compliance requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Technical and security logs: Retained for 90 days for security incident investigation purposes.
• Marketing data: Deleted within 30 days after you withdraw your marketing consent.

When the retention period expires or you request data deletion (subject to legal requirements), Kangbet will securely delete or anonymise your data so it can no longer be linked to your identity.

Kangbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Analytics Cookies: Helps us understand how players use the platform so we can make meaningful improvements. Data is collected in aggregate form and does not identify individuals.
• Preference Cookies: Stores your personal settings such as preferred language, display theme and notification preferences so you do not need to reconfigure them each time.
• Security Cookies: Used by our fraud detection system to identify trusted devices and flag suspicious activity.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect platform functionality and prevent you from logging in correctly.

As a kangbet user, you have the following rights regarding your personal data. We respect these rights and will process every request within a reasonable timeframe:

The Kangbet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process the personal data of any individual under the age of 18. Should we discover that we have collected data from someone proven to be underage, we will delete that data immediately and close the account in question.

If you become aware that someone under the age of 18 has registered an account on Kangbet, please contact our support team immediately so we can take appropriate action. Protecting children from access to betting platforms is a responsibility we take very seriously.

Kangbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements in the security technologies we use.

When significant changes occur, we will notify you via one or more of the following methods: an in-platform notification when you log in, an email to the address registered to your account, or a prominent notice banner on the homepage. The "Updated" date at the top of this document will always reflect the most recent revision date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the platform after any amendments take effect will be considered your acceptance of those changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We value all feedback as it helps us improve privacy protection for all players.